Shipping policy
Shipping Policy
At Cozy Clouds Empire, we aim to provide reliable and convenient delivery for customers around the world.
1. Free Shipping
We currently offer free tracked shipping on all orders worldwide.
Shipping availability may vary depending on the destination, product, carrier, or applicable restrictions.
2. Order Processing
Most orders are processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays may begin processing on the next business day.
During major sales, holidays, product launches, or periods of unusually high demand, processing may take longer.
3. Estimated Delivery Times
Typical estimated transit times are:
- United States & Canada: approximately 7 business days
- Australia & New Zealand: approximately 10 business days
- Europe: approximately 7 business days
- Other destinations: approximately 7–12 business days
These are estimates, not guaranteed delivery dates.
Delivery times may vary due to:
- Customs processing
- Carrier delays
- Weather
- Public holidays
- Incorrect address information
- Remote destinations
- High shipping volumes
- Customs inspections
- Events outside our reasonable control
4. Tracking
Where tracking is updated and available, tracking information will be provided after your order ships.
Please allow approximately 1–3 business days for tracking information to become active after the shipment notification is sent.
Tracking updates may occasionally pause while a package is in transit between facilities or undergoing customs processing.
5. International Orders
International customers are responsible for providing accurate shipping information and complying with applicable import requirements.
Depending on the destination, your order may be subject to:
- Import duties
- Customs fees
- Taxes
- Brokerage fees
- Clearance charges
- Other government-imposed charges
Unless otherwise stated at checkout, these charges are the customer's responsibility.
6. Customs Delays
Customs authorities may inspect packages or require additional information.
Cozy Clouds Empire cannot control customs processing times and is not responsible for delays caused by customs authorities.
7. Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address.
We are not responsible for delivery problems caused by:
- Incorrect addresses
- Missing apartment or unit numbers
- Incorrect postal codes
- Incorrect telephone numbers
- Incomplete recipient information
If an order is returned because the address was incorrect or incomplete, additional shipping charges may apply before the package can be resent.
8. Package Marked Delivered
If the carrier's tracking system shows that a package was delivered but you cannot locate it:
- Check around the delivery location.
- Ask household members, neighbors, or building management.
- Contact the carrier.
- Contact us with your order number and tracking information.
We will reasonably assist with investigating the shipment.
Where appropriate, we may request documentation from the carrier or local postal authority.
9. Lost or Damaged Packages
If your package appears lost or arrives damaged, contact us as soon as reasonably possible.
Please provide:
- Order number
- Tracking number
- Photographs of damaged packaging/products where applicable
- A description of the issue
We will work with the carrier and fulfillment provider to investigate the matter.
10. Refused or Abandoned Shipments
If a customer refuses delivery or fails to complete required customs procedures, the package may be returned, abandoned, or disposed of by the carrier or relevant authority.
Where a package is refused because of unpaid duties, taxes, customs charges, or customer refusal, the customer may be responsible for resulting costs.
Refund eligibility will be determined under our Return & Refund Policy and applicable law.
11. Contact
For shipping questions, contact:
Cozy Clouds Empire
Email: support@cozycloudsempire.com