Privacy policy

Last Updated: August 31, 2026

Cozy Clouds Empire (“Cozy Clouds Empire,” “we,” “us,” or “our”) operates the website cozycloudsempire.com and provides online retail services through our Shopify-powered store.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, create an account, place an order, contact us, subscribe to our marketing communications, or otherwise interact with our Services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect:

Personal and Contact Information

Full name
Billing address
Shipping address
Email address
Telephone number
Account information

Order and Transaction Information

Products purchased
Order number
Order value
Payment status
Shipping and delivery information
Returns, refunds, exchanges, and customer-service records

Payment Information

Payments may be processed by third-party payment providers. We generally do not store complete payment-card information on our own systems.

Payment providers may collect and process payment information according to their own privacy policies.

Device and Technical Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Approximate geographic information
Referring website
Pages viewed
Links clicked
Shopping activity
Cookies and similar technologies

Communications

If you contact us by email, contact form, social media, or another communication method, we may retain the information you provide in order to respond to you and maintain customer-service records.

2. How We Use Personal Information

We may use personal information to:

Process and fulfill orders
Process payments
Ship products
Provide order tracking
Process returns, refunds, and exchanges
Provide customer support
Communicate with you about your orders
Maintain customer accounts
Improve our website and products
Detect and prevent fraud or unauthorized activity
Maintain website security
Analyze website traffic and purchasing behavior
Send promotional communications where permitted
Display advertising and remarketing
Measure advertising performance
Comply with applicable laws and legal obligations

3. Cookies and Similar Technologies

We use cookies, pixels, tags, scripts, and similar technologies to operate our website, remember preferences, understand website usage, improve our Services, and measure advertising effectiveness.

These technologies may be provided by Shopify and third-party services.

Depending on your location and applicable law, you may have choices regarding certain cookies, targeted advertising, or similar technologies.

4. Advertising and Analytics

We may use third-party advertising and analytics services, including services provided by social-media and advertising platforms.

These services may collect information about your activity on our website, such as pages viewed, products viewed, products added to your cart, purchases, and other interactions.

This information may be used to:

Measure advertising campaigns
Build or use advertising audiences
Show relevant advertisements
Conduct remarketing
Measure conversions
Improve advertising performance

Third-party providers may process information according to their own privacy policies.

5. Shopify

Our online store is hosted and powered by Shopify.

Shopify provides ecommerce infrastructure, checkout functionality, payment-related services, analytics, security, and other services that help us operate our store.

Information submitted through our website may therefore be processed by Shopify and other service providers involved in providing our Services.

6. Service Providers

We may share information with companies that help us operate our business, including:

Shopify
Payment processors
Shipping and fulfillment providers
Order-tracking providers
Website and technology providers
Analytics providers
Marketing and advertising providers
Customer-support providers
Fraud-prevention providers

These providers may process information only as necessary to provide their services or as otherwise permitted by applicable law.

7. International Data Transfers

Because we sell products internationally and use service providers located in different countries, your personal information may be transferred to, stored in, or processed outside the country where you live.

Where required by applicable law, we will take reasonable steps to ensure that personal information transferred internationally receives appropriate protection.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Complete transactions
Provide Services
Maintain business records
Resolve disputes
Prevent fraud
Comply with legal obligations
Enforce agreements

When information is no longer reasonably required, we may securely delete or anonymize it, subject to applicable legal requirements.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including rights to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion where legally available
Withdraw consent where processing is based on consent
Object to certain processing
Opt out of certain marketing communications
Request information about how your information is used or disclosed

To exercise applicable rights, contact us using the information below.

11. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link contained in those emails.

Even if you unsubscribe from marketing communications, we may continue to send transactional or service-related communications, such as order confirmations, shipping updates, security notices, or responses to customer-service requests.

12. Children's Privacy

Our website is not intended for children under the age permitted to independently use online shopping services under applicable law.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

13. Third-Party Websites

Our website may contain links to third-party websites, services, social-media platforms, or other resources.

We are not responsible for the privacy practices of third parties. You should review the privacy policies of those services before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, technology, Services, or legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, contact:

Cozy Clouds Empire
Email: support@cozycloudsempire.com
Website: https://cozycloudsempire.com

For privacy requests, please include sufficient information for us to identify your request and, where appropriate, verify your identity.