Refund policy
Return & Refund Policy
Last Updated: August 31, 2026
We want you to be happy with your purchase from Cozy Clouds Empire.
If you are not satisfied with an eligible product, you may request a return in accordance with this policy and any mandatory consumer rights that apply to your purchase.
1. Return Period
You may request a return within 30 days of receiving your order, unless a different return period is required by applicable law.
To be eligible, the product generally must be:
- Unused
- Unworn
- In its original condition
- In its original packaging where reasonably possible
- Accompanied by proof of purchase
Certain products may have additional return restrictions.
2. How to Request a Return
Before sending anything back, contact:
support@cozycloudsempire.com
Please include:
- Order number
- Customer name
- Product being returned
- Reason for the return
- Photographs where relevant
Do not send a product to an address obtained from a previous order or third-party source.
We will provide return instructions and the appropriate return address after your return request has been reviewed and approved.
3. Unauthorized Returns
Products returned without first contacting us may be delayed, refused, or otherwise handled according to the circumstances.
Please wait for our return instructions before shipping your product.
4. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If you receive:
- A damaged product
- A defective product
- The wrong product
- A materially incorrect item
contact us as soon as reasonably possible.
Please provide photographs and a description of the problem.
Depending on the circumstances and applicable law, we may offer a replacement, repair, store credit, or refund.
5. Change-of-Mind Returns
For eligible change-of-mind returns, the customer may be responsible for return shipping costs unless otherwise stated or required by applicable law.
The product must meet the eligibility requirements described above.
6. Non-Returnable Products
Some products may not be eligible for return because of their nature, including where applicable:
- Personalized products
- Custom-made products
- Products that have been used or worn
- Products that cannot reasonably be resold for hygiene reasons
- Gift cards
- Items specifically identified as final sale
Nothing in this section removes a consumer's mandatory legal rights concerning defective, unsafe, misdescribed, or otherwise non-conforming products.
7. Sale Items
Discounted or promotional products may be subject to special return conditions disclosed at the time of purchase.
Mandatory consumer rights remain unaffected.
8. Exchanges
Where available, exchanges may be handled by returning the original product and placing a new order.
Availability of an exchange may depend on product inventory.
9. Refunds
Once an approved return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will normally be issued to the original payment method.
Your bank or payment provider may require additional processing time before the refund appears in your account.
10. Partial Refunds
A partial refund may be considered where:
- A product is returned with missing components
- The product has been used or damaged after delivery
- The product does not meet the return requirements
This does not affect mandatory rights available under applicable law.
11. Shipping Charges
Original shipping charges, customs charges, duties, taxes, or return shipping costs may be non-refundable unless otherwise required by applicable law.
12. Refund Delays
If an approved refund has not appeared after the normal processing period, first contact your payment provider or bank.
If you still cannot locate the refund, contact:
13. Contact
Cozy Clouds Empire
Email: support@cozycloudsempire.com
Website: cozycloudsempire.com