Shipping & Ordering FAQ
FAQ's
Ordering bedding online should feel straightforward. This guide covers the practical details, from choosing your destination and reviewing your total to tracking delivery and understanding returns. If you are still choosing what to buy, start with our cotton bedding sets or browse pillows and pillowcases.
Where do you ship?
We offer free tracked shipping on all orders worldwide. Shipping availability may vary depending on the destination, product, carrier, or applicable restrictions. At checkout, select the country where the parcel will actually be delivered, then enter the complete shipping address for that destination.
Is shipping really free?
Orders do not have a separate shipping charge added at checkout. Free shipping does not remove possible duties, taxes, brokerage fees, customs fees, clearance charges, or other government-imposed charges. Unless otherwise stated at checkout, those charges are the customer’s responsibility. Review the final checkout total and your local import rules before placing an international order.
How long does an order take?
Most orders are processed within 1–3 business days after payment is received. Estimated transit is approximately 7 business days to the United States, Canada and Europe; approximately 10 business days to Australia and New Zealand; and approximately 7–12 business days to other destinations. These are estimates, not guaranteed delivery dates, and customs or carrier delays can affect timing.
When will tracking start working?
Where tracking is updated and available, tracking information is provided after your order ships. Please allow approximately 1–3 business days for tracking to become active after the shipment notification is sent.
Which country should I choose at checkout?
Choose the country where the package will arrive, not the country that issued your payment card or your nationality. If you are sending a gift, select the recipient’s delivery country and enter their address. Check the country, region, postal code, and phone number before paying so the carrier receives the right details.
What currency will I be charged in?
Store prices and checkout are shown in USD. Your bank or card provider may convert the charge into your local currency and may apply its own exchange rate or foreign-transaction fee. Check the final USD total at checkout and your provider’s terms before confirming the order.
How do bundle savings work?
Our active Bundle & Save offer gives 25% off when your cart contains 3 or more items, subject to the offer terms shown in your cart or at checkout. Add products you genuinely need, then review the discount and final total before paying. A larger cart is only better value when every item has a purpose.
Can I change my order after placing it?
Contact us as soon as possible if you notice an address, size, colour, or quantity mistake. Orders may move into processing quickly, so changes cannot be guaranteed after the order has been prepared or dispatched. Include your order number and the exact correction needed.
What is your return policy?
Returns are accepted within 30 days, generally for unused or unworn items in their original condition and packaging where possible. For change-of-mind returns, the customer may be responsible for return shipping. Review our Refund & Return Policy before sending anything back, because the full policy controls if details differ.
What if my parcel is delayed or arrives damaged?
Check the tracking link first, especially if the parcel is still within the estimated transit window. If an item arrives damaged, keep the packaging and contact us promptly with your order number and clear photos. For delivery questions, read our official Shipping Policy.
How can I get help with an order?
Use our Talk to Us page and include your order number, delivery country, and a short description of the issue. Our support response promise is within 24 hours, Monday to Friday.